IDC developed an ROI methodology that measures the effectiveness of IT management solutions.
With this methodology IDC surveyed HP customers to find out about their savings and improvements. In summary, HP customers using HP OpenView Management Solutions were able to:

	Reduce downtime by 57%
	Identify and fix problems in 75.5% less time
	Save an average of $7,610 per 100 users from lower IT travel expenditures and reduced spending on hardware, software and other management tools.

Below is an excerpt from the recent IDC study on the business benefits of HP's IT Service Management.

"These cost and revenue saving allowed the

companies to recover their investment costs in a

short period of time, typically 5.6 months.

Thereafter, the companies were able to continue

benefiting from the ongoing cost savings and

reduction in lost revenue."