Achieve IT Service Management faster and more effectively than you ever imagined with HP's ITSM Express Pack for Consolidated Service Desk. The Express Pack is more than 10 years of experience with thousands of customers and world-class software in one package to simplify and automate IT service management processes and turn your IT into a true business differentiator 2-3 times faster than through conventional approaches.

HP's Express Pack can implement ITSM so fast because HP uses: Best practices out of the box, based on ITIL Pre-configured software aligned with the best practices and adapted to your business environment Superior process alignment through HP OpenView Service Desk's unique service management database that includes a "full ITIL CMDB" A unique proven approach to implement the 5 processes - Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management - at once.