Change must be built on firm foundations. That's why today, many firms are going back to first principles and asking: 'What does business need from IT?'
     We believe the answer to that question is 'service'. This website is dedicated to the principle that Service Management lies at the heart of IT strategy.
     Service Management is a firm IT foundation that enables enterprises to adapt quickly to the shocks of business change. In many enterprises, IT performance has become a critical success factor and therefore is

one of the major determinants of the company's return on investment.
By properly aligning IT with business needs, Service Management delivers significant and growing benefits. IDC has quantified some of these benefits in a survey of IT costs, revenue, and staffing issues. IT managers who had adopted a Service Management approach to delivery reported striking, even startling gains in productivity.
(You can download the IDC-ROI-Study here).